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FAQs

How does this work?

We are an online marketplace offering a space for all vendors, who create gifts for mums and mums-to-be, to sell their products. We want to support small businesses by helping to promote their gorgeous products via our website. When you buy a product through us you are supporting small businesses, a lot of them run by mums, who take pride and joy in the beautiful and thoughtful gifts that they create.

Can I buy from more than one vendor at a time?

Absolutely, our website makes it easy to buy gorgeous products from different vendors in one go. You can simply add everything you desire to your basket and then pay in one go.

What about delivery, returns and refunds?

Each vendor will have their own policies and delivery times which you can find on their profile page by clicking on their name. Please note that delivery times will vary if you buy from different vendors, which means you may receive your items at different times.

It may not be possible to return personalised products – please check with the vendor before purchasing.

If you have any queries on policies or delivery times please contact the vendor directly.

If you have already contacted the vendor and would like to escalate your query or raise a complaint please contact us at info@themotherside.org

Am I able to amend my order?

Please contact the vendor directly to check their policies on amendments to orders. 

I want to sell my products in your shop – how can I do this?

Click here to apply to sell your products in our shop.

Contact and Help 

If you need assistance with something, are not satisfied with something or want to talk to us about anything, please do not hesitate to drop us an email at info@themotherside.org